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Here are some frequently asked questions:
- Are there membership fees?
- Will I have to buy vegetables I don't want?
- How do I order?
- When do I pay?
- When and Where do I pick up my order?
- Why Support Locally Grown?
- How can I sell through this market?
- Are there minimum orders?
- I forgot to pick up my order! Now what?
- I'm In! How do I get started!
- Why doesn't the Shopping Cart work?
- Order Pick Up Policy
- Thank you!
And here are some answers:
Are there membership fees?
At this time there are no membership fees for our consumers.
Will I have to buy vegetables I don't want?
Our products are listed on an individual basis. This way you get to order what you want, in the quantities that you want, from the farms that you want. The weekly update provides current Market information, grower announcements, new and returning products, and helpful information. We encourage you to browse the Market every week as the products our farmers list constantly changes depending on what is in season and becomes available. You might just find your new favorite food!
How do I order?
4 EASY CLICKS…HERE’S HOW:
Click #1: Add To Shopping Cart
Click #2: Proceed To Checkout
Click #3: Choose your “PICK UP LOCATION”
Click #4: Place This Order
Each Wednesday morning, an email is sent to all of our registered customers with a link to our website notifying that the site is ready for shopping! Orders can be placed here on our website. Customers must place their order for the week no later than Saturday at 8:00 p.m.
Ordering through this website is our preferred method as it is designed to reduce the amount of time it takes us to process orders as well as provide you with detailed information about our products.
- Make sure your order was placed by checking your email for an order confirmation! WARNING – If you neglect to specify a location you will not receive an email confirmation and your order will be lost! Always check to be sure you receive an email confirmation!
When do I pay?
We have several options for payment. You may choose to pay prior to pick up (Your invoice will be marked PAID and pickup is fast and easy) or you can pay at the time of pick up.
1. Credit/Debit card- a 3% charge will be added to cover processing fees.
2.Venmo-@Sbrassell
3. Cash- exact change is appreciated but not required
When and Where do I pick up my order?
TUESDAYS
Whitney Pick Up:
6:00pm-6:45pm
The Tiger Mart parking lot
(608 E. Jefferson St.)
Hillsboro Pick Up:
7:15pm-8pm
East side of the Courthouse square
Why Support Locally Grown?
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Locally Grown supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
How can I sell through this market?
1. Create a customer account
2. Send an email to BRASSELLSSPROUTS@GMAIL.COM requesting to be a grower.
4. You will be notified when your grower account goes live and will receive information to assist with navigating the website.
Are there minimum orders?
There are no minimum number of orders or minimum amounts required of any orders you place. You order when you want and order how much you want.
I forgot to pick up my order! Now what?
Well, I’m sorry we missed you.
About a half hour before we pack up to go home, we’ll call you if you haven’t come yet, using the phone number you tied to your account. If you have a cell phone, use that number!
If we still haven’t been able to reach you, your items will be donated or given away! We do not have a means to keep items until the next week, or to deliver them to you. If we were able to reach you on the phone, we may be able to work out an arrangement, but otherwise, your items will be donated or given away!
Since the growers harvested just for you, and (more importantly) since we paid the growers on your behalf when they brought them to our market, you are still responsible for paying for items, even if you do not pick them up. We’ll charge your account, and that amount will get added to your next order.
I'm In! How do I get started!
Use the far right tab on this site to create a customer account. That puts you on the emailing list to receive newsletter notifications when Brassell’s Sprouts Market opens for orders on Wednesday. It’s that simple!
The rest is up to you!
Why doesn't the Shopping Cart work?
There are two reasons:
1) You are not signed in.
2) The Market is closed for orders.
The market is open Wednesday 8am-Saturday 8pm.
In the event the Market is closed on these days, you may check the most frequent Weblog (our weekly newsletter) for particulars and when we’ll be open again.
Order Pick Up Policy
“ALL CUSTOMERS ARE RESPONSIBLE FOR PAYMENT OF ORDERS PLACED!”
This statement is in almost every email you receive from us. Why?
When you place an order with Brassell’s Sprouts Market our people go to work for you. Farmers pick vegetables, bakers bake, artisans makes things, some even butcher livestock. Each vendor goes to work based on what you asked for.
Lastly the Market fronts the money and pays the farmers for the items you requested. Defaulting on a Market order is very much like walking out of a restaurant without paying for the meal you just ate. Someone has to pay. The Market both loses the money paid to the farmers and has to dispose of your products. Unsaleable items must be thrown out. Even if returned to the growers and producers, the time and effort they invested in filling your order cannot be recovered. In addition the Market pays a software fee for every order placed.
So your order costs us, and on the rare occasion someone defaults on an order, we never fully recoup that loss.
We don’t believe in doing that to people and hope you don’t either.
That being said, we are not hard-nosed when customers contact us about an error on an order or some circumstance preventing them from picking up. Our vendors understand if something has to be cancelled BEFORE TUESDAY because of hospitalization, a family emergency or such.
So payment is expected for ALL orders. If you don’t show up to pick up your order, your account will be charged, and you can’t participate in the Market until it is paid. If you have questions about your order reach out to us before Thursday and we will work with you.
Thank you!
THANK YOU for your interest and support of our efforts to bring you the healthiest, freshest and most delicious locally grown foods possible.
*This market is using the Locally Grown online farmers market system. More information about how your market or farm can also use this system can be found at locallygrown.net/faq. Legal information about using this website can be found at locallygrown.net/legal.